Returns & Refunds

🔄 Returns & Refunds Policy
At NovAir, we stand behind the quality of our products. If you’re not satisfied, we’re here to help.

📅 Returns Window
You have 30 days from the date of delivery to request a return.

📦 Eligibility for Returns
To be eligible for a return:
Item must be unused and in original packaging
Item must be in the same condition you received it
Proof of purchase is required
❗ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:
Opened or used nasal strips
Any product not in its original condition
💸 Refunds

Once your return is received and inspected:
We’ll notify you of approval or rejection
If approved, your refund will be processed to your original payment method
Refunds typically take 3–7 business days to appear

🚚 Return Shipping
Customers are responsible for return shipping costs
Shipping fees are non-refundable

❌ Damaged or Faulty Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Include photos of the issue
We’ll offer a replacement or full refund

🔁 Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return your order and place a new one.

📩 Contact Us
For all return requests, email:
nick@novairbreathe.com